Shipping policy

Shipping & Delivery Policy

Last Updated: 07/26/2026

Welcome to Fifty Shades. We are committed to providing a smooth, reliable, and convenient shopping experience for our customers.

Free Delivery

We offer free delivery on all eligible orders within our delivery areas. Any applicable delivery charges, if introduced in the future, will be clearly displayed at checkout before you place your order.

Cash on Delivery (COD)

We offer Cash on Delivery for eligible orders.

Customers can check the package before making payment, where inspection is permitted by the delivery courier. Please note that the package may only be opened for inspection according to the courier's delivery and inspection policy.

Once you have accepted the package and made payment, the order will be considered delivered.

Order Processing

Orders are usually processed within 1–3 business days after confirmation.

During busy periods, sales, holidays, or unforeseen circumstances, processing may take longer. We will make reasonable efforts to keep you updated about any significant delays.

Delivery Time

Estimated delivery time is generally 3–7 business days, depending on your location and courier availability.

Delivery times are estimates and may vary due to:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Incorrect or incomplete address information
  • Unforeseen circumstances beyond our control

Order Confirmation

For Cash on Delivery orders, we may contact you by phone, SMS, or WhatsApp to confirm your order before dispatch.

We reserve the right to cancel or hold an order if:

  • The customer cannot be reached for confirmation
  • The delivery address is incomplete or incorrect
  • Multiple previous orders have been refused or not accepted
  • We suspect fraudulent or suspicious activity

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered because of an incorrect address, incomplete information, or repeated failure to receive the package, additional delivery charges may apply for re-shipping.

For Cash on Delivery orders, repeated refusal or non-acceptance of orders may result in restrictions on future COD orders.

Damaged or Incorrect Items

Please inspect your package at the time of delivery whenever inspection is available.

If you receive a damaged, incorrect, or defective product, please contact us as soon as possible according to our Return & Refund Policy.

To help us resolve the issue quickly, we may require:

  • Your order number
  • Clear photos or videos of the product
  • Photos of the packaging, if relevant

Order Cancellation

Order cancellation requests must be made before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible.

Contact Us

If you have any questions regarding your order or delivery, please contact us through our official Contact Us page.

Thank you for shopping with Fifty Shades.